Terms of Service . . . . . .Terms of Business
1. On agreeing to take driving lessons with Grade 'A' School of Motoring on each and every subsequent occasion you will be deemed to have accepted all of the terms and conditions that apply to us and to the facilities and services.
Grade 'A' School of Motoring reserve the right to alter these terms & conditions and it is your obligation to check if changes have been made.
2. In these terms and conditions:
"WE/US/OUR" MEANS GRADE 'A' SCHOOL OF MOTORING;
"YOU"/"YOUR" MEANS THE CLIENT/PUPIL.
3. In these terms and conditions:
"DRIVING LESSON"
Is an agreed period of time for theoretical discussion/consolidation and practice (Usually sixty minutes in duration), conducted on a specific day and time, agreed by both parties, where an agenda is agreed and set for both theoretical discussion usually followed by practical application.
We give no guarantees as to the total number of miles covered during a driving lesson but can confirm that an average of fifteen (15) miles per lesson is usually covered. We give no guarantees as to the length of time the tuition vehicles wheels are in motion for during the driving lesson.
Periodic breaks/stops during the driving lesson are to be anticipated for incidentals such as natural breaks required by both parties, vehicle refuelling, 'Show Me, Tell Me' practice. Any incidental breaks/stops irrespective of its nature or reason is deemed part of the driving lesson and is not then added to the remaining driving lesson time.
We operate a NO SMOKING POLICY inside the vehicle. Clients may request a smoking break, however, the time taken to smoke would of course be deducted from the lesson time. Smoking would take place outside of the tuition vehicle in a safe and convenient place.
4. You are required to be in possession of a current valid provisional driving license. It is your responsibility to inform us of any official changes to that document.
5. You will be required to pay in full, for any driving lesson or driving test appointments that you cancel with less than 48 hours notice. Cancellations must be done by calling us.
6. We will refuse to conduct a lesson, if we feel that you are under the influence of alcohol, or drugs and you will be charged for the driving lesson.
7. We currently operate Three (3) Introductory Offers. Two (2) Beginner offers and One (1) Intermediate Introductory Offer. Only one introductory offer per client may be purchased and cannot be used in conjunction with a lesson outside of the introductory period.
Introductory driving lessons are subject to the normal cancellation notice period required of no less than 48 hours notice required to cancel an agreed appointment without incuring a late cancellation charge of one hundred percent (100%) of the driving lesson charge. Late cancellation will result in the driving lesson time being accounted for and payment being made in full at the prevailing introductory rate.
In the unlikely event of an Introductory offer being terminated by either you or us, we reserve the right to charge our normal hourly rate for all previous driving lessons that have been conducted within the introductory period. Upon termination, all driving lessons conducted will be charged at the clients full prevailing hourly rate (including any evening or weekend surcharges that may require inclusion).
Beginner Introductory driving lessons are conducted strictly in ninety (90) minute multiples and not forty five (45) minute multiples. Payment must be made in full for the respective Introductory Offer selected by either cash or cheque. Payment made by cheque will require cheque guarantee card details on the reverse of the cheque to secure the purchase.
Introductory Offers (Beginners) are as follows:
1st. 4 (4 x 45 Minute sessions) Lessons from only £22.00, that is only £5.50 each
1st. 10 (10 x 45 Minute sessions) Lessons from only £99.00, that is only £9.90 each
During the Introductory (Beginner) period, the duration in minutes for an introductory "DRIVING LESSON" is forty five (45) minutes.
After the introductory period a driving lesson is charged by the hour and no less than one hour, thereafter 30 minute multiples maybe bolted onto the minimum one hour period. Driving lessons greater than one hundred and twenty minutes (2 Hours) are strictly subject to availability.
Introductory Offers (Intermediates) are as follows:
1st. 5 (5 x 60 Minute sessions) Lessons from only £70.00, that is only £14.00 each
During the Introductory (Intermediate) period, the duration in minutes for an introductory "DRIVING LESSON" is Sixty (60) minutes.
Intermediate Introductory driving lessons are conducted strictly as two (2) ninety minute multiples, and one (1), one hundred and twenty minute multiple. Payment must be made in full for the respective Introductory Offer selected by either cash or cheque. Payment made by cheque will require cheque guarantee card details on the reverse of the cheque to secure the purchase.
After the introductory period a lesson is charged by the hour and no less than one hour, thereafter 30 minute multiples maybe bolted onto the minimum one hour period. Lessons greater than one hundred and twenty minutes (2 Hours) are strictly subject to availability.
8. We reserve the right to refuse the use of our tuition vehicle for practical tests, if we feel, that you have not reached the Driving Standards Agencies (DSA) minimum required standard.
9. The minimum cost incurred by you the client on the day of your practical test, is your agreed hourly rate times two hours, plus a surcharge of £8.00, this includes pick up from home, a one hour lesson before, time on test, debrief and the drive home. We undertake to drive the tuition vehicle (Car) back to your designated drop off point after your driving test appointment, irrespective of your result.
Please note, that our professional charges above, do not include the DSA practical test fee, or tuition vehicle (Car) holding deposit (See Clause 11).
10. It is not our responsibility to remind you, or tell you when your theory/practical tests are, or to check and confirm that all your official documents are in order for these tests.
11. You (not the Driving Standards Agency (DSA) examiner) are responsible for the tuition vehicle, whilst you are undertaking your practical driving test. The DSA examiner during test conditions, is an appointed professional observer, and is not performing his/her duties as a professional supervisor. In the interests of public safety, the DSA examiner, reserves the right to exercise a duty of care and assume control of the vehicle through the use of the dual foot controls and/or assistance on the steering wheel, should he/she feel that you are not entirely in control of the vehicle or the prevailing circumstances.
All fees charged by us include pupil Insurance cover whilst driving the School vehicle (provided the pupil is licensed to drive) and are accompanied by or under the direction of a Driving Standards Agency ADI/PDI (car) or on a driving test with an approved Driving Standards Agency Examiner(s).
Whilst our Vehicle Insurance policy covers you whilst under driving test conditions as well as driving lessons, we, along with the DSA and its employees, accept no responsibility or liability for any damage or personal injury caused by you, whilst under test conditions to the tuition vehicle, other vehicles, public/private property or personal injury caused by you towards the DSA examiner, members of the public or indeed yourself.
In the unlikely event of a road traffic collision caused by you, resulting in damage to the tuition vehicle, other vehicles, public/private property or a personal injury claim made against you by the DSA Examiner or another member of the public for your conduct whilst under test conditions, you will be liable for any insurance excess due (up to £150.00).
This also includes any incidental damage.
A pre-inspection of the tuition vehicles overall condition will be made upon arrival at the agreed collection point for the test appointment (Usually your fixed home address), prior to you taking responsibility of the tuition vehicle enroute to the driving test centre. An inspection report will be signed by you to confirm its overall condition prior to you driving the tuition vehicle to the test appointment.
We reserve the right to request a holding deposit payable on the day of your driving test to the value of the maximum excess amount (£150.00). This amount would be in addition to clause 9. of our terms of business.
12. There is a £30 charge for any returned unpaid cheques.
13. We reserve the right to change your tuition vehicle (Car) at any time.
14. Whilst every care is taken to ensure that you receive tuition at the agreed scheduled time and in the car booked, all appointments are made, on the understanding that we accept no responsibility for late arrival (Due to numerous factors usually beyond our control), the postponement of driving lessons, and practical tests due to mechanical breakdowns/instructor illness or any other reason. If you cannot be accommodated in another car, a fresh appointment will be made as early as possible. Neither are we responsible for driving test appointments postponed by the DSA.
Both pupil and Instructor will check that all bulbs required for the “show me tell me” questions are working correctly. Should a bulb blow on the day of the test, every endeavour will be made by the Instructor to replace the bulb in good time, in the event of replacement being unsuccessful we accept no responsibility or liability for any test fee lost as a result.
15. On the occasional driving lesson, there may be another instructor or DSA official observing us and not you. This is done for continued professional development, quality and assessment purposes.
16. You are asked to treat your Instructor/trainer/DSA Official and the tuition vehicle with the utmost of respect. Anyone behaving in an abusive or threatening manner, or using inappropriate language, will have their driving lesson/test terminated immediately and will be asked to alight the vehicle. Arrangements for getting home will be your responsibility. Payment for the lesson in full will be required.
All future lessons will be postponed pending an investigation. Any future lessons booked into the diary that fall short of the cancellation notice period will be charged for. Any further lessons booked into the diary that fall outside of the cancellation notice period will not be conducted until the matter resolved. If the matter cannot be resolved, then any remaining lessons that have already been paid for as part of a block booking will be reimbursed. An administration charge of £20.00 will be deducted from the balance remaining.
17. We accept no responsibility for personal property left in the training vehicle, though every effort will be made to return such property as soon as practically possible.
18. Should you have a complaint, we will respond to complaints in writing within 14 days of the occurred incident.
:: Correspondence ::
All correspondence relating to complaints should be sent via Email to:
Grade 'A' School of Motoring:
Email: complaints@grade-a-som.co.uk
Freephone: 0800 043 3946
:: Operational hours ::
Monday - CLOSED
Tuesday - Friday 7am - 9pm
Saturday 7am - 12:00pm
Sunday (Alternate) 7am - 16:00pm
